{"id":194,"date":"2015-11-07T19:03:41","date_gmt":"2015-11-08T02:03:41","guid":{"rendered":"http:\/\/lauraswellnessspa.com\/wordpress_site\/?page_id=194"},"modified":"2018-01-02T12:46:05","modified_gmt":"2018-01-02T20:46:05","slug":"faq","status":"publish","type":"page","link":"http:\/\/lauraswellnessspa.com\/?page_id=194","title":{"rendered":"FAQ"},"content":{"rendered":"<div id=\"pl-194\"  class=\"panel-layout\" ><div id=\"pg-194-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-194-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-194-0-0-0\" class=\"so-panel widget widget_halvfem_separator_widget panel-first-child panel-last-child\" data-index=\"0\" ><hr \/><\/div><\/div><\/div><div id=\"pg-194-1\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-194-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-194-1-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p><strong>I need to cancel or move my appointment.\u00a0 How do you prefer I do this?<\/strong><\/p>\n<p>Our\u00a0\"<a href=\"http:\/\/lauraswellnessspa.com\/?page_id=180\">Cancellation Policy<\/a>\" page goes into this in great detail. \u00a0Note that you must call the spa\u00a0to cancel or move your appointment.<br \/><span style=\"color: #ff6600;\"><em>(Sorry, email or text cancellations are not accepted unless otherwise approved)<\/em><\/span><\/p>\n<hr \/>\n<p><strong>Can you service 2 people at a time?<\/strong><\/p>\n<p>Yes we can.\u00a0 Most of our facial and body treatments can be done in tandem. \u00a0Please inform us when you make the appointment.<\/p>\n<hr \/>\n<p><strong>Can I purchase Gift Certificates online?<\/strong><\/p>\n<p>If you would like to order a gift certificate simply visit\u00a0our <a href=\"https:\/\/squareup.com\/gift\/FEXM9TKXCQ5CE\/order\">Gift Certificates<\/a>\u00a0page or <a href=\"http:\/\/lauraswellnessspa.com\/?page_id=13\">contact<\/a> the spa.<\/p>\n<hr \/>\n<p><strong>I was given a Gift Certificate by someone but now I can't find it<\/strong><\/p>\n<p>Gift certificates are to be treated as cash and are not redeemable if lost or stolen. \u00a0Your gift certificate must be presented at the time of your appointment.<\/p>\n<hr \/>\n<p><strong>I want to return my gift certificate.<\/strong><\/p>\n<p>Gift Certificates cannot be returned for cash value,\u00a0only traded-in for product or service(s) up to the value of the certificate. \u00a0This applies to \"Series\" treatments purchases also.<br \/><span style=\"color: #ff6600;\"><em>Contact the spa for more details regarding \"Series Guidelines\"<\/em><\/span><\/p>\n<hr \/>\n<p><strong>I would like to return product purchased from you.<\/strong><\/p>\n<p>We accept returns on defective product only. \u00a0Defective product must be returned within 7 days of purchase. \u00a0All returns must accompany the original receipt.<\/p>\n<hr \/>\n<p><strong>Do you provide massage therapy services?<\/strong><\/p>\n<p>Under Laura's Esthetics license she is trained to incorporate massage therapy and muscle toning techniques. \u00a0Laura is trained in Lymphatic Drainage, Shiatsu, Acupressure, Reflexology, Chinese Doin, Effleurage, Petrasage and Tapotment.<br \/> <span style=\"color: #ff6600;\"><em>Know that any sexual solicitations will not be tolerated and we will report such actions to the authorities<\/em><\/span><\/p>\n<hr \/>\n<p><strong>Can I customize or add additional services to my treatment?<\/strong><\/p>\n<p>Yes, literally\u00a0<strong>ALL<\/strong>\u00a0of our treatments are customizable. \u00a0Be aware that \"package\" prices may change depending on what treatments are added or removed.<\/p>\n<hr \/>\n<\/div>\n<\/div><\/div><\/div><\/div><div id=\"pg-194-2\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-194-2-0\"  class=\"panel-grid-cell\" ><div id=\"panel-194-2-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"2\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t><h3 class=\"widget-title\">SPA ETIQUETTE<\/h3>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<ul>\n<li>Arrive on time or early for your appointment to enjoy the facility<\/li>\n<li>Know that any sexual solicitations will not be tolerated and we will report such actions to authorities<\/li>\n<li>Know that you may be silent or quietly talkative during your treatment<\/li>\n<li>Respect\u00a0that the room must be prepared and used for the next client; so know that you must vacate the treatment room upon completion of service within a reasonable amount of time<\/li>\n<li>Do not bring children and leave them unattended, this is very disruptive to other spa goers and unsafe for children<\/li>\n<li>Share public space respectfully with other spa customers.\u00a0 When in common areas, such as the waiting room, please keep your voices down in consideration of fellow Wellness Spa customers trying to relax<\/li>\n<li>Give the therapist feedback as to your comfort and special troubled areas<\/li>\n<li>Your therapist will keep your body draped during \"dry services\" and will only expose the area to be worked upon<br \/><em style=\"color: #ff6600;\">(If your treatment requires the use of a gown provided by Laura's Wellness Spa, swimsuits or underwear are required to be worn)<\/em><\/li>\n<li>Know that you are in a professional spa therapy operation and do not expect anything other than therapeutic or spa service's<\/li>\n<li>Allow the therapist to perform your service as reserved and timed<\/li>\n<li>Relax\u2026that's why you are here in the first place<\/li>\n<li>Give honest feedback to the therapist if you are unhappy with your treatment so she has a chance to correct things.\u00a0 If no feedback is given during your treatment we assume everything went well<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div><div id=\"panel-194-2-0-1\" class=\"so-panel widget widget_halvfem_separator_widget panel-last-child\" data-index=\"3\" ><hr \/><\/div><\/div><\/div><div id=\"pg-194-3\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-194-3-0\"  class=\"panel-grid-cell\" ><div id=\"panel-194-3-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"4\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p><strong>GRATUITY:<\/strong><br \/>Gratuities are graciously accepted. \u00a0Gratuity is not included in our gift certificate prices unless otherwise indicated.<\/p>\n<p><strong>BAD CHECKS:<\/strong><br \/>While we do not accept personal checks without prior approval, under California's Bad Check Law,\u00a0a person who has written a check to another person or business can be required to pay the amount of the check and either\u00a0A statutory service charge\u00a0 -or-\u00a0A statutory penalty\u00a0if the check is returned by the bank due to insufficient funds.<\/p>\n<p><strong>INSUFFICIENT FUNDS SERVICE CHARGE:<\/strong><br \/>The person or business that receives a check that has been returned for insufficient funds can require the drawer to pay the face amount of the check and a service charge of up to $25 for the first check and up to $35 for each subsequent check.<\/p>\n<p>Please understand that Laura's Wellness Spa is meant to serve as a place to relax and lose yourself hence the use of mobile phones in the facility is highly discouraged.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>I need to cancel or move my appointment.\u00a0 How do you prefer I do this? Our\u00a0&#8220;Cancellation Policy&#8221; page goes into this in great detail. \u00a0Note that you must call the spa\u00a0to cancel or move your appointment.(Sorry, email or text cancellations are not accepted unless otherwise approved) Can you service 2 people at a time? Yes&hellip; <a class=\"more-link\" href=\"http:\/\/lauraswellnessspa.com\/?page_id=194\">Read More <span class=\"screen-reader-text\">FAQ<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":184,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"nosidebar-page.php","meta":{"footnotes":""},"class_list":["post-194","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"http:\/\/lauraswellnessspa.com\/index.php?rest_route=\/wp\/v2\/pages\/194","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/lauraswellnessspa.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/lauraswellnessspa.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/lauraswellnessspa.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/lauraswellnessspa.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=194"}],"version-history":[{"count":49,"href":"http:\/\/lauraswellnessspa.com\/index.php?rest_route=\/wp\/v2\/pages\/194\/revisions"}],"predecessor-version":[{"id":1262,"href":"http:\/\/lauraswellnessspa.com\/index.php?rest_route=\/wp\/v2\/pages\/194\/revisions\/1262"}],"up":[{"embeddable":true,"href":"http:\/\/lauraswellnessspa.com\/index.php?rest_route=\/wp\/v2\/pages\/184"}],"wp:attachment":[{"href":"http:\/\/lauraswellnessspa.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=194"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}